CONFLICT MANAGEMENT LEVEL 2 TRAINING COURSE

“Stop picking on me! All you ever do is criticise me. I go home in tears every day. I am so sick of being bullied!” How many of us have heard about incidents like this at work, where an employee is pleading with his/her Manager to back off and leave him/her alone? What is the cause of this situation? Can this situation be resolved to the satisfaction of both employees?

The above is just one example of conflict management in the workplace. There are five common types of workplace conflicts (*1), as described below:-

  1. Leadership Conflict: Differences in leadership styles that may cause irritation and confusion.
  2. Interdependency Conflict: Sometimes an employee may have to rely on another to complete a particular task eg. Late input of monthly sales figures, which delays the submission of reports at senior management level.
  3. Work Style Differences:  Different style of working may mean that one employee has a team-oriented approach, while another employee works independently without any external input. This can create confusion, unless Managers can understand the differences and work with them.
  4. Cultural-Based Dissension: Due to the diversity present in organisations, there is always the possibility of cultural differences, based on the contrasting sets of values, practices, traditions or beliefs between employees. It is natural that employees from disparate backgrounds will experience conflicts or disputes, which is why management needs to find moderation and balance within its workforce.
  5. Personality Clashes: In any workplace setting, there will always be different personalities, which means there is the possibility of clashes, potentially due to the misunderstanding of someone’s actions, character or motives. Once again, it is the responsibility of the management team to encourage understanding and foster positivity within the work environment.

Unfortunately, in many workplaces, the emphasis is only on completion of the work with little, if any, consideration of employee relationships and employee well-being. Certainly, the long-term effect of neglecting the workplace dynamics often results in a workforce that feels unhappy, unwell and demoralised. To counter these effects, Staff Defence has devised a Conflict Management Level 2 training course that deals with conflicts in the workplace between employees, together with any disputes encountered by employees, who work in a customer-facing role. The course is conveyed in one day with an element of pre-course reading. The subject matter included in our course is, as follows:-

  • Communication/Problem-solving Strategies
  • Examination of Human Responses in Conflict Situations
  • Ways to Assess/Reduce Risks
  • Discussion of De-Escalation Strategies
  • Way to Employ Good Practice in Future

As with all of our courses, we always ensure that the Conflict Management Level 2 course is discussed with our clients in advance and then customised to meet the requirements regarding conflict issues within his/her workplace. By doing this, it is our experience that each client is always happy and satisfied with the course delivery.

Therefore, we would encourage you to visit our website to find out more about us at Staff Defence and the range of Personal and Travel Safety courses that we provide. Our website is, as below:-

W: https://www.staffdefence.co.uk

Meanwhile, if you would like to request more information about our Conflict Management Level 2 course, or any other course, you are welcome to email or call us, as below:-

T: 0203 997 7900

E: info@staffdefence.co.uk

Last but not least, all employers have a duty of care to their employees. This means that if they become aware of the background sound of their employees, complaining of sleepless nights, headaches, stomach pain and panic attacks, as experienced by Joy (*2) when she had a new Supervisor,  then the employers need to investigate. The health and well-being of their employees should be paramount, because a happy and healthy workforce is very productive, leading to success for the company. Why not start by arranging an impromptu staff meeting to focus on the well-being of your employees? You might find it very useful and quite informative.

References:-

(*1) – Yes Magazine (2020) https://www.yfs.magazine.com

(*2) – One Woman’s Story https://www.focusonthefamily.com