“Stop picking on me! All you ever do is criticise me. I go home in tears every day. I am so sick of being bullied!” How many of us have heard about incidents like this at work, where an employee is pleading with his/her Manager to back off and leave him/her alone? What is the cause of this situation? Can this situation be resolved to the satisfaction of both employees?

The above is just one example of conflict management in the workplace. There are five common types of workplace conflicts (*1), as described below:-

  1. Leadership Conflict: Differences in leadership styles that may cause irritation and confusion.
  2. Interdependency Conflict: Sometimes an employee may have to rely on another to complete a particular task eg. Late input of monthly sales figures, which delays the submission of reports at senior management level.
  3. Work Style Differences:  Different style of working may mean that one employee has a team-oriented approach, while another employee works independently without any external input. This can create confusion, unless Managers can understand the differences and work with them.
  4. Cultural-Based Dissension: Due to the diversity present in organisations, there is always the possibility of cultural differences, based on the contrasting sets of values, practices, traditions or beliefs between employees. It is natural that employees from disparate backgrounds will experience conflicts or disputes, which is why management needs to find moderation and balance within its workforce.
  5. Personality Clashes: In any workplace setting, there will always be different personalities, which means there is the possibility of clashes, potentially due to the misunderstanding of someone’s actions, character or motives. Once again, it is the responsibility of the management team to encourage understanding and foster positivity within the work environment.

Unfortunately, in many workplaces, the emphasis is only on completion of the work with little, if any, consideration of employee relationships and employee well-being. Certainly, the long-term effect of neglecting the workplace dynamics often results in a workforce that feels unhappy, unwell and demoralised. To counter these effects, Staff Defence has devised a Conflict Management Level 2 training course that deals with conflicts in the workplace between employees, together with any disputes encountered by employees, who work in a customer-facing role. The course is conveyed in one day with an element of pre-course reading. The subject matter included in our course is, as follows:-

  • Communication/Problem-solving Strategies
  • Examination of Human Responses in Conflict Situations
  • Ways to Assess/Reduce Risks
  • Discussion of De-Escalation Strategies
  • Way to Employ Good Practice in Future

As with all of our courses, we always ensure that the Conflict Management Level 2 course is discussed with our clients in advance and then customised to meet the requirements regarding conflict issues within his/her workplace. By doing this, it is our experience that each client is always happy and satisfied with the course delivery.

Therefore, we would encourage you to visit our website to find out more about us at Staff Defence and the range of Personal and Travel Safety courses that we provide. Our website is, as below:-


Meanwhile, if you would like to request more information about our Conflict Management Level 2 course, or any other course, you are welcome to email or call us, as below:-

T: 0203 997 7900


Last but not least, all employers have a duty of care to their employees. This means that if they become aware of the background sound of their employees, complaining of sleepless nights, headaches, stomach pain and panic attacks, as experienced by Joy (*2) when she had a new Supervisor,  then the employers need to investigate. The health and well-being of their employees should be paramount, because a happy and healthy workforce is very productive, leading to success for the company. Why not start by arranging an impromptu staff meeting to focus on the well-being of your employees? You might find it very useful and quite informative.


(*1) – Yes Magazine (2020)

(*2) – One Woman’s Story

Frequently Asked Questions

“Our travel safety and HEAT instructors come from a background in the Royal Marines Commando and the British Army and have been specifically picked for their skills in their fields of excellence from years of experience of Operating and Living in hostile environment.”

“Our Trainers must all have, as a minimum, an accredited award in education and training, first aid at work or higher, and conflict management. They are also all DBS checked, with full insurance cover for their specific disciplines.”

“Contact us now, so that our Instructors can teach you how to stay safe.”

Our courses are held at our training venue in Onley, near Rugby in the East Midlands, where we can comfortably seat up to 30 Delegates per course.

Additionally, we have a training location in the USA.

However, depending on the type of course selected, we are very flexible and our Instructors can travel to a client’s venue, if that is more convenient for you. The only exception is our H.E.A.T. (Hostile Environments Awareness Training) Course, which must be conducted at our training venue, due to the course content and requirements.

Yes, we absolutely can! Before we deliver the course, we always discuss your specific requirements with you, ensure they are embedded into the course, and receive prior written confirmation that you are completely happy with the content of the course.

Prices vary depending on the course you are attending and any specific requirements that you may have. What you need to know is that our prices are some of the best you can find, which is why we encourage you to contact us to receive a full and competitive Quotation.

Yes. Each Instructor is fully DBS checked and possesses a current First Aid Certificate, together with full insurance within the disciplines they teach.

Yes, absolutely. Our Conflict Management courses are perfect for lone workers, since they teach priceless conflict management skills, together with the physical skills necessary to quickly de-escalate a conflict, and the best way to reach a safe area.