“Stop picking on me! All you ever do is criticise me. I go home in tears every day. I am so sick of being bullied!” How many of us have heard about incidents like this at work, where an employee is pleading with his/her Manager to back off and leave him/her alone? What is the cause of this situation? Can this situation be resolved to the satisfaction of both employees?
The above is just one example of conflict management in the workplace. There are five common types of workplace conflicts (*1), as described below:-
Unfortunately, in many workplaces, the emphasis is only on completion of the work with little, if any, consideration of employee relationships and employee well-being. Certainly, the long-term effect of neglecting the workplace dynamics often results in a workforce that feels unhappy, unwell and demoralised. To counter these effects, Staff Defence has devised a Conflict Management Level 2 training course that deals with conflicts in the workplace between employees, together with any disputes encountered by employees, who work in a customer-facing role. The course is conveyed in one day with an element of pre-course reading. The subject matter included in our course is, as follows:-
As with all of our courses, we always ensure that the Conflict Management Level 2 course is discussed with our clients in advance and then customised to meet the requirements regarding conflict issues within his/her workplace. By doing this, it is our experience that each client is always happy and satisfied with the course delivery.
Therefore, we would encourage you to visit our website to find out more about us at Staff Defence and the range of Personal and Travel Safety courses that we provide. Our website is, as below:-
Meanwhile, if you would like to request more information about our Conflict Management Level 2 course, or any other course, you are welcome to email or call us, as below:-
T: 0203 997 7900
Last but not least, all employers have a duty of care to their employees. This means that if they become aware of the background sound of their employees, complaining of sleepless nights, headaches, stomach pain and panic attacks, as experienced by Joy (*2) when she had a new Supervisor, then the employers need to investigate. The health and well-being of their employees should be paramount, because a happy and healthy workforce is very productive, leading to success for the company. Why not start by arranging an impromptu staff meeting to focus on the well-being of your employees? You might find it very useful and quite informative.
(*1) – Yes Magazine (2020) https://www.yfs.magazine.com
(*2) – One Woman’s Story https://www.focusonthefamily.com