The COVID-19 pandemic has created the largest shift in the world-wide economy and its effects on businesses may well persist for many years to come. Mindful of this, McKinsey & Company (*1) speaks about the necessity for companies today to start reskilling their workforce, following the impact of the COVID-19 crisis.

COVID-19 pandemic

Already in 2017, the McKinsey Global Institute had predicted that 375 million workers globally would be affected by automation and artificial intelligence, which would demand that they learn new skills or change occupations. However, the urgency of the skill gaps within the workforce has been accentuated by the pandemic and demonstrated within a recent McKinsey Global Survey, which is why McKinsey is quite clear about what is required now. The view is that current issues refer to the need for the creation of new business models, as the background to the post-pandemic era, where industry leaders can mandate the reskilling and upskilling of their workforces. Agrawal et al (*1) discuss in more specific terms the way that companies should focus on developing their workforce in the following areas:-


  1. Employees’ digital and cognitive abilities
  2. Employees’ social and emotional skills
  3. Employees’ adaptability and resilience


The emphasis for companies in this new post-pandemic era needs to be on ensuring their Learning & Development budget will not be reduced, but instead, it should be enhanced to allow their employees to acquire the proper training in order to thrive.


Training (*2) is defined within the Cambridge Dictionary in the following way:-


“the process of learning the skills you need to do a particular job or activity”


Each company has its own training requirements, but what many companies need to recognise is the need to integrate new ways of learning that may be in complete contrast from what a company has done, prior to COVID-19, because the job roles may now be entirely different. The Training Industry (*3)  addresses the post-COVID-19 era within the workplace by reference to the US Occupational Safety and Health Administration (OSHA), which encourages companies and organizations to prepare a comprehensive infectious diseases plan. This plan would include seeking new ways of working by introducing social distancing within the workplace, staggered shifts, delivery of services remotely, streamlining operations, dramatic reduction of contact between workers, clients, and customers through the replacement of face-to-face meetings with virtual telecommunications eg. Skype, Zoom. Such a new way of working would integrate with more virtual training, webinars, e-training courses, videos, and more use of interesting visual aids. In fact, the Instructors will need the appropriate training themselves to be able to manage small groups of virtual students, so that the content, delivery, and technology is thoroughly understood and well-prepared to keep every topic interesting. The Instructor will need to ensure that the delivery of each training course by virtual technology is always engaging and interactive; otherwise the students will quickly lose interest, which is not helpful to the teacher nor the student.

training course by virtual technology


Undoubtedly, the most important lesson for those of us within the training industry is that training is now beginning to evolve in a different way. As trainers, what we need to remember is to be adaptable in order to survive this hugely changing dynamic in the workplace. That is why at Staff Defence, we have already started to develop e-Training Courses within the Travel and Personal Safety sector, which can be completed online by the student from work (if permitted) or from home. Undoubtedly, there are more courses that we are reviewing to assess whether these can be delivered as e-Training Courses. Certainly, there are some courses that demand face-to-face presence, such as, First Aid at Work courses, since for the purpose of practice, a level of human interaction is required. In those cases, we already have a COVID-19 Health & Safety Policy, which provides the appropriate guidance, when we are required to interact together. Already there is much for us to consider, but as has been discussed, training in the workplace through acquiring new skill sets is of great importance to us all. Should your employees require First Aid at Work, Hostile Environment Awareness Training (H.E.A.T.), Personal Safety Foundation Level, or Conflict Management Level Two Award training, please visit our website, where you can easily book a place on one of our e-Training courses or any others, as below:-






(*1). To Emerge Stronger from the COVID-19 Crisis, Companies Should Start Reskilling Their Workforces Now Sapana Agrawal et el 7 May 2020

(*2). The Online Cambridge Dictionary

(*3). Training and Development in a Post-COVID-19 Workplace

Frequently Asked Questions

“Our travel safety and HEAT instructors come from a background in the Royal Marines Commando and the British Army and have been specifically picked for their skills in their fields of excellence from years of experience of Operating and Living in hostile environment.”

“Our Trainers must all have, as a minimum, an accredited award in education and training, first aid at work or higher, and conflict management. They are also all DBS checked, with full insurance cover for their specific disciplines.”

“Contact us now, so that our Instructors can teach you how to stay safe.”

Our courses are held at our training venue in Onley, near Rugby in the East Midlands, where we can comfortably seat up to 30 Delegates per course.

Additionally, we have a training location in the USA.

However, depending on the type of course selected, we are very flexible and our Instructors can travel to a client’s venue, if that is more convenient for you. The only exception is our H.E.A.T. (Hostile Environments Awareness Training) Course, which must be conducted at our training venue, due to the course content and requirements.

Yes, we absolutely can! Before we deliver the course, we always discuss your specific requirements with you, ensure they are embedded into the course, and receive prior written confirmation that you are completely happy with the content of the course.

Prices vary depending on the course you are attending and any specific requirements that you may have. What you need to know is that our prices are some of the best you can find, which is why we encourage you to contact us to receive a full and competitive Quotation.

Yes. Each Instructor is fully DBS checked and possesses a current First Aid Certificate, together with full insurance within the disciplines they teach.

Yes, absolutely. Our Conflict Management courses are perfect for lone workers, since they teach priceless conflict management skills, together with the physical skills necessary to quickly de-escalate a conflict, and the best way to reach a safe area.