Conflict Management

Highfield Level 2 Award in Conflict Management (RQF)

“Empowering your people through real world training”




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Course Overview

  • Regulated Qualification to deal with conflict situations
  • Effective in customer-facing roles
  • Ensures good practice
  • Reviews current legislation
  • Advocates clear communication

Conflict Management

Performance Objective

  • Reduces potential for conflict
  • Assists in problem-solving
  • Ensures effective communication
  • Results in de-escalation of conflict within emotive situations

Course Director

Mr. Stephen Amphlett Director of Operations Staff Defence Ltd Former Royal Marines Commando and Hostile Environment protection officer

Course Instructors

Jim Berry: Former British Army with Extensive Hostile Environments experience

  • Level 3 Education and Teaching
  • First Response Emergency Care Level 4
  • First aid Instructor
  • Conflict Management Instructor

Steve Lloyd: Former Firefighter

  • Level 3 Education and Teaching
  • First aid instructor
  • Personal Safety Instructor
  • Conflict Management Instructor

Course Assessment

Highfield multiple-choice questions test. Must achieve a Score above 20 to pass.

Course Certification

Pass Students receive the Award for Regulated Qualifications Framework (RQF) in Conflict Management

Course requirements

Must be 18 years old or above Pre-course reading

Course Location

  • Pippingford Park Manor
    Nutley
    Uckfield
    TN22 3HW

Clients own location for large groups

Course Price & Duration

1 Day with pre-course reading.

£110.00 plus Vat per person

Course Attendees

Minimum Number Attendees - 8
Maximum Number Attendees - 24

Course Outline

  1. Communication/Problem-solving
  2. Human Responses in Conflict Situations
  3. Assess/Reduce Risks
  4. De-escalation Strategies
  5. Employ Good Practice in future

"Empowering your people through real world training."

Call us on 020 3997 7900 or
e-mail info@staffdefence.co.uk
Send us your inquiry


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Frequently Asked Questions

“Our travel safety and HEAT instructors come from a background in the Royal Marines Commando and the British Army and have been specifically picked for their skills in their fields of excellence from years of experience of Operating and Living in hostile environment.”

“Our Trainers must all have, as a minimum, an accredited award in education and training, first aid at work or higher, and conflict management. They are also all DBS checked, with full insurance cover for their specific disciplines.”

“Contact us now, so that our Instructors can teach you how to stay safe.”

Our courses are held at our training venue in Onley, near Rugby in the East Midlands, where we can comfortably seat up to 30 Delegates per course.

Additionally, we have a training location in the USA.

However, depending on the type of course selected, we are very flexible and our Instructors can travel to a client’s venue, if that is more convenient for you. The only exception is our H.E.A.T. (Hostile Environments Awareness Training) Course, which must be conducted at our training venue, due to the course content and requirements.

Yes, we absolutely can! Before we deliver the course, we always discuss your specific requirements with you, ensure they are embedded into the course, and receive prior written confirmation that you are completely happy with the content of the course.

Prices vary depending on the course you are attending and any specific requirements that you may have. What you need to know is that our prices are some of the best you can find, which is why we encourage you to contact us to receive a full and competitive Quotation.

Yes. Each Instructor is fully DBS checked and possesses a current First Aid Certificate, together with full insurance within the disciplines they teach.

Yes, absolutely. Our Conflict Management courses are perfect for lone workers, since they teach priceless conflict management skills, together with the physical skills necessary to quickly de-escalate a conflict, and the best way to reach a safe area.