Conflict Management

Highfield Level 2 Award in Conflict Management (RQF)

“Empowering your people through real world training”




By clicking this button, you consent for Staff Defence to contact you at the number and email provided about Staff Defence offers.

Course Overview

  • Regulated Qualification to deal with conflict situations
  • Effective in customer-facing roles
  • Ensures good practice
  • Reviews current legislation
  • Advocates clear communication

Conflict Management

Performance Objective

  • Reduces potential for conflict
  • Assists in problem-solving
  • Ensures effective communication
  • Results in de-escalation of conflict within emotive situations

Course Director

Mr. Stephen Amphlett Director of Operations Staff Defence Ltd Former Royal Marines Commando and Hostile Environment protection officer

Course Instructors

Jim Berry: Former British Army with Extensive Hostile Environments experience

  • Level 3 Education and Teaching
  • First Response Emergency Care Level 4
  • First aid Instructor
  • Conflict Management Instructor

Steve Lloyd: Former Firefighter

  • Level 3 Education and Teaching
  • First aid instructor
  • Personal Safety Instructor
  • Conflict Management Instructor

Course Assessment

Highfield multiple-choice questions test. Must achieve a Score above 20 to pass.

Course Certification

Pass Students receive the Award for Regulated Qualifications Framework (RQF) in Conflict Management

Course requirements

Must be 18 years old or above Pre-course reading

Course Location

  • Pippingford Park Manor
    Nutley
    Uckfield
    TN22 3HW

Clients own location for large groups

Course Price & Duration

1 Day with pre-course reading.

£110.00 plus Vat per person

Course Attendees

Minimum Number Attendees - 8
Maximum Number Attendees - 24

Course Outline

  1. Communication/Problem-solving
  2. Human Responses in Conflict Situations
  3. Assess/Reduce Risks
  4. De-escalation Strategies
  5. Employ Good Practice in future

"Empowering your people through real world training."

Call us on 020 3997 7900 or
e-mail info@staffdefence.co.uk
Send us your inquiry


Enquire Now