Conflict Management

Highfield Level 2 Award in Conflict Management (RQF)

“Empowering your people through real world training”

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Course Overview

  • Regulated Qualification to deal with conflict situations
  • Effective in customer-facing roles
  • Ensures good practice
  • Reviews current legislation
  • Advocates clear communication

Conflict Management

Performance Objective

  • Reduces potential for conflict
  • Assists in problem-solving
  • Ensures effective communication
  • Results in de-escalation of conflict within emotive situations

Course Director

Mr. Stephen Amphlett Director of Operations Staff Defence Ltd Former Royal Marines Commando and Hostile Environment protection officer

Course Instructors

Jim Berry: Former British Army with Extensive Hostile Environments experience

  • Level 3 Education and Teaching
  • First Response Emergency Care Level 4
  • First aid Instructor
  • Conflict Management Instructor

Steve Lloyd: Former Firefighter

  • Level 3 Education and Teaching
  • First aid instructor
  • Personal Safety Instructor
  • Conflict Management Instructor

Course Assessment

Highfield multiple-choice questions test. Must achieve a Score above 20 to pass.

Course Certification

Pass Students receive the Award for Regulated Qualifications Framework (RQF) in Conflict Management

Course requirements

Must be 18 years old or above Pre-course reading

Course Location

  • Pippingford Park Manor
    TN22 3HW

Clients own location for large groups

Course Price & Duration

1 Day with pre-course reading.

£110.00 plus Vat per person

Course Attendees

Minimum Number Attendees - 8
Maximum Number Attendees - 24

Course Outline

  1. Communication/Problem-solving
  2. Human Responses in Conflict Situations
  3. Assess/Reduce Risks
  4. De-escalation Strategies
  5. Employ Good Practice in future

"Empowering your people through real world training."

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